Find help and answers to questions here!
The good news is that you are only locked out for 15 minutes. If you type in an incorrect password 3x, you will be locked out temporarily (this is to prevent ‘bots’ from hacking accounts).
If you continue trying with the incorrect username and/or password you could be permanently locked out. We recommend doing a password reset before this happens. If it does happen please contact us with what is going on and we will get you back up and running on the site.
A few different things could be going on:
There could be one of several things going on:
First, we recommend making sure you are indeed logged in to the website. If you aren’t logged in click here to login.
Second, verify that you did indeed purchase the correct product. You can view your orders by clicking here.
If you have purchased the correct product, are logged in and you still are getting the ‘Members Only’ message please email us at firstname.lastname@example.org.
Yes! All of our Online Conferences and E-Institute Courses are recorded and available for on-demand viewing. Everyone who registers can join the live event (by Zoom), and/or watch the videos at their convenience.
Yes! All of our Online Conferences and E-Institute Courses are available for purchases both before and after the live event. If you missed the live event you can still purchase the course and watch the videos at your convenience.
When you purchased the online event you were sent a confirmation email. In that email it says, “There is one more step you must take!” and gives a Zoom Link to register for the online event.
If you didn’t receive that confirmation email, please check your promotions or spam/junk folder for an email from email@example.com with the header, “Thank you for registering for [name of course]”.
If you can’t locate this email, you can also log in to your Deeper Walk account and visit the page of the upcoming online event. If you are logged in, the link to register for the Zoom event is visible near the top of the page.
Good question! You don’t need a new Zoom account, but you do need to register for each specific online event hosted by Deeper Walk. Zoom creates a unique Link for each person who registers for that event.
The web page where you can download Journey Group lessons is located here. Your JG Guide should have emailed you the password for the upcoming unit. If not, please email them to request that.
Please email firstname.lastname@example.org to notify them of your wish to cancel. Please also contact your JG Guide and let them know, as a courtesy.
We have a 9 minute video you can watch that shows you how to manage your account and get access to group materials: https://vimeo.com/426323567/f0e1bfeca5
You’ll learn how to cancel your subscription, change payment methods and the best way to get support.